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GLAZCO TECHNOLOGIES LLC HELP CENTER

Clear answers. Less friction.

Guidance for getting started, using the reporting workflow, managing access, and preparing for an IT review.

Browse common questions or search for a topic.

Getting started

How do I get started with ReportRocket?
Create a customer account through the Get Started link, then use the Windows download page when a release is available. The Windows application uses Microsoft Entra External ID for customer sign-in. Your organization may have additional workstation approval requirements.
Where do I download the Windows app?
Use the Download page. The page shows release availability and, when configured, a direct Windows download link.
Does ReportRocket need an active internet connection?
Features that depend on Microsoft Entra authentication, the Azure Gateway or external AI services require network access. Exact behavior during connectivity interruptions depends on the workflow and installed version.
Can I use ReportRocket on a hospital-managed workstation?
Deployment is subject to your organization’s IT and security policies. Ask your IT team about executable approvals, account access, network requirements and integration permissions before clinical rollout.

Dictation & reports

What does AI-Powered Reporting do?
It converts natural, free-form dictation into a structured, editable draft. The radiologist is responsible for checking the source findings, section placement and final report.
Can I change a finding after dictating it?
Yes. ReportRocket supports plain-language correction of earlier dictated content in the same dictation workflow. Review the revised report to confirm the intended changes were applied.
Are Smart Impressions required?
No. AI-generated Smart Impressions are optional and can be adjusted for more concise or more detailed phrasing.
Does ReportRocket finalize a report automatically?
No. The radiologist remains responsible for reviewing and approving the report. AI-generated content can contain inaccuracies or omissions.
How does PowerScribe One integration work?
ReportRocket supports transferring completed reports into PowerScribe One as part of the reporting workflow. The integration must be configured and tested against the deployment environment and approved by your organization.

Accounts & access

Which sign-in system does ReportRocket use?
The Windows application uses Microsoft Entra External ID for customer authentication. The website sign-in flow uses its own web application registration in the same customer identity environment.
I can sign in to the Windows app but not the website. Why?
The website uses a separate browser application registration and redirect URLs. Your account may be valid while the website configuration or browser session requires attention.
What should I do if authentication fails?
Confirm connectivity, check the email identity you registered with, and retry the supported sign-in flow. If the issue persists, share the time of the error and a non-sensitive error message through your organization’s support channel; never send your password or tokens.
How do I request account deletion?
See Account & Data Deletion for instructions and important distinctions between account information and clinical records.

Security & IT

Is ReportRocket a replacement for a radiologist’s judgment?
No. It is a documentation and workflow aid. The clinician must independently verify every report and remains responsible for clinical interpretation.
What happens to dictation data?
Dictation and report data are processed by the Windows application and local backend. AI-related requests route through the Azure Gateway and onward to OpenAI. See the Trust Center and Privacy Policy for more details.
Can an IT team request vendor documentation?
Yes. Visit the Healthcare / BAA Information page and the vendor review section for how to initiate an assessment.
How can I report a suspected security issue?
Do not include patient data, passwords, access tokens or exploit details in public communications. Use the Security Reporting guidance to reach your designated Glazco contact.

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